Georgia Power announced on Tuesday that it will offer a special payment plan to help customers with past-due account balances accumulated during the COVID-19 pandemic. Customers who enroll will be able to pay past-due balances over a six-month timeframe between October 2020 and March 2021, with no late fees.

The suspension of disconnections remains in place until tomorrow, July 15, and customers with a past-due account balance are encouraged to establish a payment plan or consider the additional options Georgia Power is offering customers:

  • For customers enrolled in PrePay: Georgia Power customers who are currently enrolled in this plan and have past-due account balances can make payments for current energy usage with 25 percent of their payments going toward their outstanding balance. No late fees will be charged if outstanding balances are paid before April 2021.
  • For customers not enrolled in PrePay: Georgia Power customers with past-due account balances may be eligible to switch to the PrePay rate plan. Customers can take advantage of its special provision for paying outstanding balances with no late fees if paid before April 2021. Customers on PrePay are not charged a deposit.

Georgia Power customers can sign up for a special payment plan at www.georgiapower.com/paymentplan, or by logging into the “My Account” section on www.georgiapower.com. They can also enroll using the company’s automated system by calling customer service at 1-888-660-5890.

On May 28, the Georgia Public Service Commission (PSC) approved Georgia Power’s plan to reduce its fuel rates by 17.2 percent and total billings by approximately $740 million over a two-year period. The implementation of a special interim reduction will provide customers additional relief during the COVID-19 pandemic through even lower fuel rates over the summer months.

The lower fuel rate and the special interim reduction will lower the total bill of a typical residential customer using an average of 1,000 kilowatt-hours by a total of $10.26 per month from June through September 2020.

Last month, the utility provider announced that the typical residential customer using 1,000 kilowatt-hours would receive an $11.29 credit on their June Georgia Power bill. This reflected implementation of a one-time $51.5 million credit for customers, also approved by the PSC.

Georgia Power also partners with nonprofit, community, and faith-based organizations to offer assistance programs to those in need. These programs include:

  • Georgia Power’s Senior Citizen Discount – Georgia Power customers 65 years of age or older who meet the income requirements for eligibility can receive up to $24 a month off their bill;
  • Low-Income Home Energy Assistance Program (LIHEAP) – Georgia Power supports the Division of Family & Children Services to help qualifying, low-income households pay their home energy bills;
  • The Salvation Army’s Project SHARE – Established in partnership with The Salvation Army, Georgia Power customers can provide assistance to residents in the same community for expenses, such as utility bills, housing, food, and medical necessities.
(Photo Credit: Courtesy of Georgia Power)

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